Terms & Conditions

1. Introduction

Welcome to Go.Build ("we," "us," or "our"), a social media platform designed to connect homeowners with tradespeople and vice versa. By accessing or using our platform, whether through our website or mobile application, you ("you" or "user") agree to be bound by these Terms and Conditions. If you disagree with any part of these terms, you may not access the platform.

2. User Accounts

2.1 Eligibility

You must be at least 18 years old and have the legal capacity to enter into these Terms and Conditions to create an account. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

2.2 Account Types

• Customer Account: For individuals seeking to hire tradespeople.
• Tradesperson Account: For professionals offering their services to customers.

2.3 Accurate Information

You must provide accurate and complete information when creating your account and keep it updated. Providing false or misleading information may result in account suspension or termination.

3. User Conduct

3.1 Prohibited Activities

• Use the platform for any illegal or unauthorised purpose.
• Impersonate any person or entity or falsely state or misrepresent your affiliation with a person or entity.
• Post or transmit any content that is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, libellous, invasive of another's privacy, hateful, or racially, ethnically, or otherwise objectionable.
• Upload, post, email, transmit, or otherwise make available any unsolicited or unauthorised advertising, promotional materials, "junk mail," "spam," "chain letters," "pyramid schemes," or any other form of solicitation.
• Interfere with or disrupt the platform or servers or networks connected to the platform.
• Violate any applicable local, national, or international law or regulation.

3.2 Respectful Interactions

You agree to treat other users with respect and courtesy. Harassment, bullying, or discrimination of any kind will not be tolerated.

3.3 Content Responsibility

You are solely responsible for any content you post on the platform. You represent and warrant that you have all necessary rights and permissions to post such content and that it does not infringe on any third-party rights.

4. Platform Content

4.1 Ownership

Go.Build does not claim ownership of any content posted by users. However, by posting content, you grant us a non-exclusive, royalty-free, worldwide licence to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content in connection with the operation of the platform.

4.2 Content Moderation

While we do not pre-screen user content, we reserve the right to remove or edit any content that violates these Terms and Conditions or that we deem inappropriate for any reason.

4.3 No Endorsement

We do not endorse any user-generated content or any opinions, recommendations, or advice expressed therein.

5. Disclaimer of Warranties

5.1 Platform Availability

We strive to provide a reliable and accessible platform, but we do not guarantee that the platform will be uninterrupted or error-free.

5.2 Content Accuracy

We do not guarantee the accuracy, completeness, or usefulness of any content on the platform.

5.3 Third-Party Services

The platform may contain links to third-party websites or services. We are not responsible for the content or practices of these third-party services.

5.4 No Warranty

THE PLATFORM IS PROVIDED "AS IS" AND WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

6. Limitation of Liability

6.1 Indirect Damages

IN NO EVENT SHALL GO.BUILD BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF THE PLATFORM, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER LEGAL THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

6.2 Direct Damages

OUR LIABILITY TO YOU FOR ANY DIRECT DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF THE PLATFORM SHALL BE LIMITED TO THE AMOUNT OF FEES YOU HAVE PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE LIABILITY.

7. Indemnification

You agree to indemnify and hold harmless Go.Build and its affiliates, officers, directors, employees, and agents from any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your use of the platform, your violation of these Terms and Conditions, or your infringement of any third-party rights.

8. Dispute Resolution

Any dispute arising out of or relating to these Terms and Conditions or your use of the platform shall be settled by binding arbitration. The language of the arbitration shall be English.

9. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.

10. Entire Agreement

These Terms and Conditions constitute the entire agreement between you and Go.Build with respect to your use of the platform and supersede all prior or contemporaneous communications and proposals, whether oral or written.

11. Severability

If any provision of these Terms and Conditions is held to be invalid or unenforceable, such provision shall be struck from these Terms and Conditions and the remaining provisions shall remain in full force and effect.

12. Waiver

No waiver of any provision of these Terms and Conditions shall be effective unless in writing and signed by an authorised representative of Go.Build.

13. Modifications

We reserve the right to modify these Terms and Conditions at any time. We will post the updated Terms and Conditions on the platform and notify you of any material changes. Your continued use of the platform following the posting of revised Terms and Conditions constitutes your acceptance of such changes.

14. Contact Us

If you have any questions about these Terms and Conditions, please contact us at: info@go.build

Privacy Policy for Go.Build

1. Introduction

Go.Build ("we," "us," or "our") is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our social media platform, whether through our website or mobile application. By accessing or using Go.Build, you consent to the data practices described in this Privacy Policy.

2. Information We Collect

2.1 Personal Information:

• Account Information: When you create an account, we collect your name, email address, phone number, and password. You may also provide optional information such as your address, profile picture, and professional qualifications (for tradespeople).
• User Content: We collect the content you post on the platform, including text, images, videos, and reviews.
• Communications: We collect information you provide when you contact us, such as through our contact form or customer support channels.

2.2 Non-Personal Information:

• Device Information: We collect information about the device you use to access Go.Build, such as your IP address, device type, operating system, and browser type.
• Usage Data: We collect information about how you use the platform, such as the pages you visit, the features you use, and the time and date of your activities.
• Cookies and Similar Technologies: We use cookies and similar technologies to track your activity on the platform and collect information such as your browsing history and preferences.

3. How We Use Your Information

We use your information for the following purposes:

• Provide and Improve the Platform: To operate and maintain the platform, personalise your experience, and develop new features.
• Connect Homeowners and Tradespeople: To facilitate connections between users, enable communication, and support project collaborations.
• Customer Support: To respond to your inquiries and provide assistance.
• Marketing Communications: To send you promotional emails about new features, services, and offers (you can opt out of these communications at any time).
• Legal Compliance: To comply with applicable laws and regulations.

4. Disclosure of Your Information

We may disclose your information to the following third parties:

• Service Providers: We may share your information with third-party service providers who assist us in operating the platform, such as hosting providers, payment processors, and analytics providers.
• Other Users: Your profile information and user content will be visible to other users on the platform.
• Legal Authorities: We may disclose your information to legal authorities if required to do so by law or in the good faith belief that such disclosure is necessary to comply with a legal obligation, protect and defend our rights or property, or protect the personal safety of users or the public.

5. Data Security

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

6. Your Privacy Choices

• Account Information: You can update your account information at any time by logging into your account.
• User Content: You can delete your user content at any time.
• Cookies: You can disable cookies in your browser settings. However, this may affect the functionality of the platform.
• Marketing Communications: You can opt out of receiving marketing emails by clicking the "unsubscribe" link in the email.

7. Children's Privacy

Go.Build is not intended for use by children under the age of 18. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us.

8. Data Retention

We will retain your information for as long as your account is active or as needed to provide you with the platform. We may also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

9. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. If you are located outside the United Kingdom and choose to provide information to us, please note that we transfer the data, including personal data, to the United Kingdom and process it there.

10. Your Rights

You have the following rights regarding your personal data:

• Access: You have the right to access the personal data we hold about you.
• Rectification: You have the right to rectify any inaccurate or incomplete personal data we hold about you.
• Erasure: You have the right to request the erasure of your personal data in certain circumstances.
• Restriction: You have the right to restrict the processing of your personal data in certain circumstances.
• Objection: You have the right to object to the processing of your personal data in certain circumstances.
• Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format.

11. Changes to this Privacy Policy

We reserve the right to modify this Privacy Policy at any time. We will post the updated Privacy Policy on the platform and notify you of any material changes. Your continued use of the platform following the posting of the revised Privacy Policy constitutes your acceptance of such changes.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us at: info@go.build